Privacy Policy
At Activ8 Physio, we are committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our website, services, and interactions with you.
1. General Information
In this Privacy Policy, “we,” “us,” or “our” refers to Activ8 Physio, located in Malvern, Victoria. By providing your personal information, you consent to its use and disclosure in accordance with this Privacy Policy and any notices provided to you from time to time.
We may update this policy periodically by publishing changes on our website at www.activ8physio.com.au. We encourage you to review this policy regularly to stay informed about how we manage your personal information.
2. What Personal Information We Collect
“Personal information” means any information or data that can identify an individual. The types of personal information we may collect include:
- Name, address, date of birth, and contact details (e.g., phone number, email).
- Medical and health information necessary for providing our services.
- Payment information.
- Feedback, survey responses, and other details provided through our website or during your visit.
3. How We Collect Personal Information
We generally collect personal information directly from you, in ways including:
- In person, during appointments and consultations.
- Via phone or email.
- Through our website when you book appointments, use services, or complete forms.
- Through feedback forms or surveys.
Occasionally, we may collect information from third parties where you have authorised it or where it is legally required.
4. Purpose of Collecting, Using, and Disclosing Personal Information
We collect, use, and disclose your personal information primarily to provide you with our physiotherapy and related services. Additional purposes include:
- Personalising and enhancing your experience with our services.
- Managing and improving our website and services.
- Providing information about services, updates, or promotions relevant to your needs.
- Verifying your identity where necessary.
- Addressing any complaints or enquiries.
- Complying with legal requirements.
If we do not collect your information, we may be unable to provide certain services or fulfill your requests.
5. Direct Marketing and Communications
With your consent, we may use your information to inform you about services, promotions, or updates. You may opt-out at any time by following the instructions provided in our communications or contacting us at active@activ8physio.com.au
6. Disclosure of Personal Information
We may share your personal information with:
- Our team members, contractors, and service providers as needed to deliver services.
- Relevant authorities, if required by law, or to protect our rights and the safety of others.
- Third parties authorised by you to receive specific information.
We will not sell or rent your information to third parties.
7. Cookies and Online Data Collection
Our website uses cookies and similar technologies to enhance your experience, analyse site traffic, and collect usage information. This helps us improve our website and services. You can adjust your browser settings to refuse cookies; however, some features may not function as intended.
8. Security and Storage of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Data is stored securely and access is restricted to authorised personnel only. While we strive to secure your information, we cannot guarantee absolute security.
9. Do We Send Personal Information Overseas?
While we primarily store data on Australian-based servers, some information may be stored or processed by third-party providers in other countries for specific services. In such cases, we ensure that the data handling meets the applicable Australian privacy standards.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies to understand how they manage personal information.
11. Access to and Correction of Personal Information
You have the right to request access to your personal information and to request corrections if needed. To do so, please contact us at active@activ8physio.com.au For security, we may ask for proof of identity before providing access.
12. Complaints and Contact Information
We are committed to resolving any concerns regarding your privacy. If you have questions or wish to make a complaint about how we handle your information, please contact us at:
Activ8 Physio
Email: active@activ8physio.com.au
Phone: (03) 9824 8188
We will investigate and respond to your complaint promptly. If you are unsatisfied with our response, you may contact the relevant privacy authority in your jurisdiction.
Phone: (03) 9824 8188
We will investigate and respond to your complaint promptly. If you are unsatisfied with our response, you may contact the relevant privacy authority in your jurisdiction.