Terms and Conditions
Activ8 Physio Terms and Conditions
Welcome to Activ8 Physio in Malvern! We are dedicated to supporting your health journey, whether through personalised physiotherapy treatments, specialised programs, or exercise classes. Our commitment to expert care and client satisfaction drives everything we do.
Our Commitment to You
At Activ8 Physio, we strive to create a welcoming and professional environment where you feel comfortable and supported. Our promise includes:
- Friendly, knowledgeable service from the moment you arrive.
- Sensitivity to your specific health needs and goals.
- Respect and courtesy in every interaction.
- Adherence to the Australian Physiotherapy Privacy Policy to protect your information.
- Timely communication if your therapist is delayed to keep you informed.
Our Services
Our skilled practitioners deliver a range of services tailored to your needs, including musculoskeletal and pelvic health physiotherapy, pre- and post-natal care, sports physiotherapy, falls prevention programs, and physio-led exercise classes. We are committed to:
- Delivering high-quality, evidence-based care by our qualified therapists.
- Providing easy access to our Online Booking system for your convenience.
- Promptly addressing your inquiries, whether in person, by phone, or online, within one business day.
- Handling any feedback or complaints professionally and in a timely manner.
Supporting Your Experience
You play an important role in helping us provide the best care. We encourage you to:
- Arrive on time for your appointments.
- Notify us promptly if you need to reschedule or cancel a booking.
- Offer honest feedback about your experience to help us improve.
- Report any issues or concerns as soon as possible.
Thank you for choosing Activ8 Physio as your partner in health. We appreciate your trust and loyalty.
Physio-Led Class Policy
At Activ8 Physio, our classes are designed to meet your individual needs, providing a small-group setting with personalised attention. Each class is 45 minutes, with a 3-to-1 patient-to-therapist ratio to ensure quality care and guidance.
Booking Options: We offer two convenient ways to book your classes:
- Casual Class Booking: Book individual classes one at a time. This option does not guarantee the same day and time for each session, making it ideal for those with varying schedules.
- Book in Advance: Secure your preferred day and time consistently by booking 10 classes in bulk. This option ensures a regular schedule, allowing you to choose a time that best suits you for each session.
Payment Options:
- Pay-As-You-Go: Pay for each class individually at the standard rate.
- Discounted Pack: Purchase a package of classes at a discounted rate. This option provides cost savings and flexibility for those attending regularly.
Classes are held throughout the week at various times, allowing you to find sessions that best fit your schedule.
Missed Classes Policy:
- For illness-related absences, please notify us, and we will arrange a make-up session within the same term, if possible.
- For other cancellations, standard cancellation policies apply, and make-up sessions must be scheduled within the same term.
Private Health Insurance Claims: Most physio-led exercise sessions can be claimed under the group therapy code 560, depending on your private health insurance plan. Please confirm details with your insurance provider.
We are dedicated to supporting your health and fitness journey and providing flexibility to meet your needs. For any questions regarding class bookings, please contact our reception team.
Right to Refuse Service
We are committed to maintaining a respectful and safe environment and reserve the right to refuse service to anyone who exhibits disruptive, inappropriate, or unsafe behavior.
Thank you for choosing Activ8 Physio. We look forward to supporting you on your wellness journey. Please reach out if you have any questions.